Frequently Asked Questions
Everything you need to know about your Dreame experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location and regional logistics.
Does my Dreame product come with a warranty?
Yes, all Dreame products come with a 12-month limited warranty covering manufacturing defects and hardware malfunctions under normal use.
What is your return policy for electronics?
We offer a 30-day return policy. Items must be in their original packaging, unused, and include all accessories to be eligible for a full refund.
How can I track the status of my delivery?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options at checkout.
Are replacement parts and accessories available for purchase?
Yes, we stock a full range of official replacement parts, including filters, brushes, and batteries, to ensure your device maintains peak performance.