Returns & Exchanges
At Dreame Global, we stand behind the quality of our smart home technology and offer a 30-day risk-free return policy for all original purchases. If you are not completely satisfied with your device, you can return it for a full refund or exchange within 30 days of delivery.
Initiate Your Request
Contact our customer support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the device in its original packaging, including all accessories, manuals, and promotional items to ensure a valid return process.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Inspection and Refund
Once our technicians receive and inspect the device for quality assurance, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing